Onboarding and training

Employee training and onboarding are two common uses of LMSes in a business environment. For onboarding, the LMS helps train new employees, providing opportunities to access training programs across various devices. New employees add their own knowledge and provide feedback. This helps employers understand how effective the training course materials are and identify areas where new hires need assistance.

LMSes are used for extended enterprise training purposes as well. This includes customer, partner and member training. Customer learning activities are common in software and technology companies where user learning goals might include learning how to use a product or system. Ongoing LMS-based customer training improves the customer experience and can increase brand loyalty.

When using an LMS for these purposes, instructors create immersive learning experiences that let users develop new skills and problem-solving capabilities. For example, an LMS could be used to create tutorials that incorporate augmented reality, virtual reality and artificial intelligence (AI). This will likely have the effect of improving creativity and innovation throughout the workforce.

Development and retention

Employee development and retention is another way LMSes are used in businesses. The system assigns courses to employees to ensure they are developing effective job skills, remain informed about product changes and have requisite product and compliance knowledge.

Sales training

Another way LMSes are used is to enhance employee sales skills. This includes the creation of seminars on product knowledge, customer interaction training and case study-based tutorials that use previous experiences with clients to improve future interactions.